Shipping & Payment Policy

Payment Detail:

We accept payments through Paypal.

Shipping Details:

Once your order is authorized and verified, a confirmation email will be sent to you. We start preparing your order immediately after verification. Expect to receive a tracking confirmation email within 1-3 business days after your order has been fully processed to track the status of your order.

In order to ensure that you can receive your order as soon as possible, we provide the following shipping methods: UPS. These shipping companies are known for their fast and reliable global logistics services.

Free Shipping:

Free shipping on All Orders！

Deliverable area:

We ship to the following countries/regions: the United States.

Total Delivery Time = Package Processing Time + Transport Time(depending on your location)

Package Processing Time

Processing time is 1-3 business days (Monday-Friday).
Shipping time is 4-6 business days (Monday-Friday).
Order cutoff is 06:00 PM EST (New York).
Shipping costs are: Free shipping over United States.

Transport time:

Delivery time depends on your geographical location and the shipping company selected. Generally delivery time is 5-9 business days (Monday to Friday). Please note that delivery time may be delayed due to weather, holidays and other factors. We will do our best to ensure your order is delivered as quickly as possible.

Can I still change my delivery info after checkout?

It will not cost you anything to change your delivery address if a home number or postcode is missing.

If the tracking number is generated, you can contact the courier yourself to update the address information.

If we can’t change the address for you, we’ll let the courier know so they can make the change before delivering your order.

If the order has been delivered to the original address, the information cannot be modified. So please kindly double check to make sure your information is correct.

There is a 0.1% chance that the products are damaged during shipping. If this happens, please contact our customer service team immediately.

We will send you a shipping confirmation email with a tracking number.

Tracking:

You can track the shipping status of all orders on our official website https://www.17track.net/en. This website supports tracking information for up to 1,500+ carriers, allowing you to easily track the location and transportation progress of your package. No matter which carrier your order comes from, you can easily track their latest status on the website.

Tax:

Prices displayed on merrowknitss.com are in USD. Please note that import taxes, duties and related customs fees may be charged once your order reaches its final destination. The specific charge amount and tax rate are determined by customs office according to its regulations. Payment of these fees and taxes is your responsibility and we cannot cover these fees and taxes for you. Also, please know that Merrowknits is not responsible for any delays caused by customs authorities. For more detailed information on fees, please contact customs department directly.

Please note that when making cross-border purchases, it is very important to understand and comply with the relevant customs regulations of the destination country to ensure that your order passes customs smoothly and avoid any possible problems.

Standard Product Shipment Processing Time

Due to manufacturing time, items will be processed and shipped within 3-5 business days.

Items will arrive within 15-25 business days.